Patient’s Charter

 

The Beaumont Practice is a long established GP surgery that is committed to preserve and enhance it's good reputation for being caring and innovative by providing high quality medical services in a friendly, happy and healthy environment.

 

We undertake to:

 

- Treat you with respect and courtesy at all times.

 

- Our care is completely patient centered

 

- Offer continuity of care and timely access to reliable health advice

 

- Pay attention to your physical and environmental needs

 

- Help and encourage participation so that you make decisions about your health

 

- Discuss available treatments and refer you on to other experts where necessary

 

- Act as your advocate and guide through health care services

 

- We provide clear, understandable information and support for self-care

 

- Maintain confidentiality in what we discuss and the records we keep on your behalf

 

- Keep up to date with health and social issues pertaining excellent patient care

 

 

 

In return, we ask you to:

 

- Keep your appointment and /or let us know as soon as possible if you can’t attend

 

- Only use urgent out-of-hours services for urgent conditions which can’t wait until the next day or over the weekend

 

- Be nice to our staff! They do their best for you and respond very well to “please” and “thank you”

 

- Let us know if you have any suggestions to improve our surgery; we listen

 

- Let us know when we have done well.